Complex approach to business requirements management in electronic commerce systems

DOI: 10.31673/2412-4338.2024.048033

Abstract

The article examines the main approaches to managing business requirements used in ecommerce projects, including classical and agile methodologies such as Waterfall, Agile, Scrum and Kanban. The advantages and disadvantages of each approach are analyzed, as well as their impact on key performance indicators of projects: implementation terms, quality of the final product, and costs. Given the specifics of ecommerce, special attention is paid to issues of adaptability to changes, integration with other systems, omnichannel support and data security. The article also includes an analysis of modern business requirements management tools, such as Jira, Trello, and Microsoft Azure DevOps, which are widely used to streamline workflows and automate requirements management. A comparative analysis of these tools was carried out, taking into account their capabilities for different types of projects, scaling, support for flexible approaches and integration with other software solutions. Based on this analysis, recommendations on the choice of tools are offered depending on the size of the company and the specifics of the project. Particular attention is paid to the role of the latest technologies, such as artificial intelligence and machine learning, in the process of managing business requirements. The possibilities of automating the processes of requirements collection and analysis, prioritization, testing and monitoring are considered. Practical recommendations for the implementation of such technologies are offered to improve the efficiency of requirements management and reduce risks associated with changes in the market. The article also provides recommendations for improving the business requirements management process aimed at optimizing resources, improving product quality, and reducing costs. Implementation of flexible management practices, regular review of requirements, automation of testing and use of analytics for decision-making are proposed. This will allow companies to quickly adapt to changing market conditions, increase the level of customer satisfaction and strengthen their competitiveness. The results of the study are useful for project managers, business analysts and developers who work in the field of e-commerce and seek to improve the processes of requirements management, ensuring the successful implementation of projects.

Keywords: business requirements management, e-commerce, methodologies, tools, project effectiveness, competitiveness.

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